Hi Veci LLC

Terms of Service

Last updated: November 2, 2026

These terms apply when you use hivecilocal.com, request a free audit, or buy services from Hi Veci LLC ("Hi Veci", "we", "us"), a New Jersey company. When you become a client, you also sign our Services Agreement. If anything here differs from the agreement you signed, your signed agreement controls.

1. What we do

We help small businesses with their Google Business Profile, in English and Spanish:

• Listing Setup (one-time, per location): creating or completing your Google Business Profile and guiding you through Google's verification. You can add an Apple Maps listing and a Bing Places listing for $99 each.
• Monthly Care (monthly): weekly Google posts, review replies, keeping your details current, and a monthly progress report.
• Suspension Guidance (one-time): helping you understand your options and prepare an appeal. The fee is for our help, not for an outcome.
• Add-ons such as a custom cover image, when offered.

Current prices are shown on our website and in your agreement and invoice. Google Business Profile itself is free; we charge only for our services.

Hi Veci LLC is an independent agency, not affiliated with Google. You stay the owner of your profile, and Hi Veci is added as a Manager. See Google's tips for working with an agency.

2. Free audit

Our free audit is a short review of your public Google listing with suggestions. It is general information, not a promise of results, and there is no obligation to buy anything.

3. No guarantees

Google alone decides whether a profile is approved, verified, suspended or reinstated, and where it appears in search and Maps. We do not and cannot guarantee rankings, calls, visits, customers, reviews, or the outcome of any verification or appeal. Results vary from business to business.

4. Payments

• When you sign your agreement, we email an invoice for your one-time services plus your first month of Monthly Care (if included). It is due within 7 days.
• Your first month of Monthly Care starts the day you pay. After that it renews automatically every month on the same date, and we email you a reminder 3 days before each charge.
• We accept card and Apple Pay through Stripe, a secure payment processor. Hi Veci never sees or stores your full card number.
• You can update your payment method at any time from the link in your invoice or reminder emails.
• We may pause work while an invoice is overdue.

5. Cancelling and refunds

• Monthly Care is month to month. Either of us can stop it with 30 days' written notice. An email to hello@hivecilocal.com counts.
• Monthly Care fees already paid are not refunded for partial months, and the service continues through the end of the notice period.
• One-time services are not refundable once the work has been delivered. If you cancel before we start, we will refund what you paid for that service.
• If you believe you were charged in error, email us within 30 days and we will make it right.

6. Your listing stays yours

You remain the owner of your Google Business Profile. You add us as a Manager, and we never ask for your Google password. You can remove our access at any time. When our work together ends, we will remove ourselves as Manager on request.

7. Your part

• Give us accurate, truthful information about your business and tell us when it changes.
• Complete any verification step Google requires (for example a video call, postcard or phone code).
• Only send us photos, logos and materials you have the right to use, and let us use them on your listing.
• Review drafts when we ask, so your profile stays active.
• Follow Google's rules for Business Profiles. We will not create fake reviews, invent information, or do anything that breaks Google's policies, even if asked.

8. Content we create

Posts, replies, descriptions and images we create for your listing are yours to use for your business once paid for. We may show general examples of our work only with your permission.

9. Using our website and links

Please don't misuse our website, forms or private links: don't try to access information that isn't yours, interfere with how they work, or send false information. Private links (such as your setup form or invoice) are meant for you; please don't share them publicly.

10. Limits on liability

Our services are provided as described in your agreement. To the extent the law allows, our total responsibility for any claim is limited to the fees you paid us in the three months before the claim, and neither of us is responsible for lost profits or indirect losses, or for actions taken by Google, Microsoft, Apple or other platforms.

11. Privacy

Our Privacy Policy explains how we handle your information.

12. General

These terms are governed by the laws of the State of New Jersey, USA. If any part is found unenforceable, the rest still applies. We may update these terms; the date above shows the latest version, and changes don't affect agreements already signed unless you agree. If a translation is provided, the English version controls.

13. Contact us

Hi Veci LLC · New Jersey, USA
hello@hivecilocal.com · hivecilocal.com